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FAQ

Your Communication Hub

Frequently Asked Questions

The Connection Huntsville strives to make it as easy as possible for our valued student residents to get information and communicate with us. After all, you have lots of stuff going on! Get the support you need right here through our online portal where you can request maintenance service, pay your monthly installment, find out what’s happening in the community, and more. This is student living simplified.

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All incoming residents must satisfy one of Tailwind Management’s three Move-In Qualification Standards, which must be completed within seven days after signing the lease contract. The three options are:

  • Method #1: Provide a Qualified Guarantor – A guarantor must meet all required screening and income qualifications and sign the Guaranty of Lease Addendum. A guarantor is an individual who will co-sign the lease agreement. A guarantor is someone with income and good credit standing who is willing to co-sign and guaranty that the lease will be paid. Credit checks are performed on guarantors to ensure they qualify. Upon approval, the guarantor will share financial responsibility for the full lease term.
    • Offered to both Students & Non-Students

  • Method #2: Enroll In the Guarantor Waiver Program – Pay the once-annual Guarantor Waiver Program non-refundable fee of $550 and sign the Guarantor Waiver Addendum. This program eliminates the need for a guarantor.
    • Offered only to Students, who must verify their student status on the application by submitting approved documentation

  • Method #3: Self-Qualify by Income – Demonstrate verifiable income that meets Tailwind Management’s income threshold (3.5 times the monthly installment) and completing the Self-Qualifying screening (passing a background and credit check).
    • Offered to both Students & Non-Students

If there is an emergency maintenance issue such as a fire, water leak, or other safety related matter, please call our office right away at 855-557-1090. If the issue is not an emergency, you may submit a maintenance request through the Resident Portal. 

If you have a safety related emergency requiring immediate assistance, call 911. For all other after-hours maintenance emergencies, please contact us at 855-557-1090 option 9. When prompted, please leave your name, telephone number, unit number, and a detailed description of the emergency and our on-call team member will return your call in a timely manner.

All residents are required to have $100k property damage liability coverage or a property damage liability waiver (PDLW). The monthly fee for a PDLW is $15 in addition to your monthly installment or you can opt out of PDLW if you have an approved insurance policy that meets our requirements by submitting it via tailwind.confirminsurance.com.

Under your Lease, you are automatically enrolled in the Personal Contents Insurance Plan (CIP) for $6.50/month. The CIP coverage is for certain damage to your personal property. Participation in the CIP is voluntary, and you may opt out at any time. If you do not wish to participate, you will need to fill out and sign a separate “Contents Insurance Plan – Opt Out Form” and email it to [email protected].

The Connection we lease by the bedroom. In an individual lease, you are only responsible for the payment of your bedroom space. All roommates will split shared utilities and be responsible jointly for the common areas.

We have a lease contract that begins on August 15 and ends on July 24. The lease contract is divided into 12 equal installments for your convenience.

The standard term is August 15 to July 24 with payments made in 12 equal installments. 

Your monthly installment is paid online through your Resident Portal. You may set up re-occurring payments, automatic withdrawals, or make a one-time payment with an e-check, credit, or debit card. Please speak to your site manager if you have any questions.

Your monthly installment is due on the 1st of each month and is considered late if not received by close of business on the 3rd. If the installment is not paid by the 3rd a late fee will be added to your account.

Pets may be allowed here upon approval. If approved, two dogs/cats are allowed per apartment. Pets must be registered before they may reside in the apartment. The owner must pay a non-refundable pet fee of $350 per pet. There is a monthly pet installment of $25 per pet. There are no pet fees for approved assistance and service animals. Please inquire with the office if you would like to bring your furry friend with you.

Small, caged pets such as fish, gerbils, hamsters, rats, snakes, tarantulas, or bunnies are generally permitted. These types of pets do not require a pet fee or monthly pet installment. However, we do ask that residents notify the office if they plan to have one of these pets in their apartment. Please contact the office if you have any questions about specific pets.

We do not provide any lease break or buy-out options. However, residents might be able to relet the bedroom to a new resident, provided they meet the criteria and execute a lease agreement. Please contact your site manager with any questions.

Each apartment will receive a mailbox key. The mail will be sorted and delivered via USPS to the designated mailbox. Packages will be delivered to the leasing office. When you have a package, you will get a text message and will just need to bring an ID to the leasing office to sign for your package.

Residents are responsible for paying the utilities as indicated on the lease agreement. Resident utilities shall be divided among the residents of the unit so that each Resident shall receive a bill for their portion of the utilities for the unit.

You can request your own roommate(s), or you can apply on your own and we can match you with other residents based on your preferences. Applicants answer a short list of lifestyle questions to help in the matching process. Please note that availability is on a first come, first serve basis. To be placed with requested roommates, all individuals must have a fully signed & qualified lease prior to roommate matching assignments beginning.

Prior to your move-in day:

  • Make sure all your lease documents are signed.
  • Make sure your lease is fully qualified.
  • Make sure installment and other monies due are paid in advance, we do not accept payments in the office.
  • Make sure your pet-screening forms are filled out. You will need to fill this out whether you have a pet or not.

Move-in day:

  • Please bring your photo ID.
  • We will check your account and assign your keys.
  • Please monitor your email leading up to move-in day for more details regarding to time, where to go, and more.

Please monitor your email on file as our staff will provide periodic updates during the days and months leading up to move-out day. 

You can schedule a tour by clicking on the “Book Tour” option in our chatbot or by scheduling a tour via this link: Book Tour

Your mailing address will be provided ahead of move-in day, following your unit assignment. Please monitor your email leading up to move-in day for your mailing address.

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Please visit our Career Opportunities website and fill out an application. 

Please reach out to Farrah Falcone, Marketing Manager at Tailwind Group, with inquiries. 

Please contact Dylan Gregory, Brand Experience Manager at Tailwind Group, with inquiries. 

Please contact Dylan Gregory, Brand Experience Manager at Tailwind Group, with inquiries.